Welcome
Thank you for staying with us - here you can find out everything you need to know about us - we wish you a relaxing holiday!
Your hosts Charlotte & Lukas Kalbermatten-Ritler
WLAN: EdelweissPublic Password: WLAN4Free!
0or via your Swisscom account
In case of emergency: 144 or 079 679 77 17 or use the emergency telephone
emergency telephone in the corridor by rooms 106 / 206 or by the sauna
In case of fire: Use the emergency exits according to the plan on your room door.
If there is smoke in the corridors, close the doors and windows and stay in your room.
Draw attention to yourself at the windows.
All room doors are fire doors
Dinner (incl. half board)
from 6 pm we serve the menu in the dining room
please arrive by 8.30 pm at the latest
other times are also possible by prior arrangement
With our Dine Around offer you can enjoy a meal in one of our partner hotels.
Billing
We will gladly charge all consumption to your room
please sign for the bill every evening
Departure
please vacate your room by 11 a.m. on the day of departure
remember to hand in your room card at reception or in the restaurant
Activities
You can find out what you can do in the Lötschental here.
Arrival
if you arrive after 7 pm, please inform us by telephone
Detailed information on arrival can be found here.
Equipment hire
In your room: hiking rucksack
At reception: hiking poles | snowshoes | thermos flasks | umbrellas
At reception: E-bikes incl. helmet for an extra charge
You can hire ski equipment and cross-country skiing equipment from our external partners.
Beds
if you need additional blankets, a sheet or pillows, please contact reception
Entrances
Your room card also opens the hotel entrances to the car park and village street
if something goes wrong, please call us on +41 27 939 13 63
Reception
we are there for you every day from 7.30 am to 11 pm, in emergencies 24 hours a day on +41 27 939 13 63
We can provide you with the following items free of charge on request: Reading lamps, bathrobes, slippers, extra towels, extra blankets, a small first-aid kit, rain cover and
sewing cases. We also sell toiletries, batteries, postcards and much more at reception
Timetable
Postbus timetable
Lauchernalp mountain railway timetable
With your guest card you can travel at a reduced price or free of charge. Further information.
Bicycles
if you would like to lock up or hose down the bikes you have brought with you, please contact reception
We hire out 2 e-bikes incl. helmet, if you are interested please contact reception. If you are a larger group, we can organise additional bikes for you.
Breakfast
the buffet is served from 7.30 to 10 am
other times are possible by prior arrangement
Guided tours
Lukas Kalbermatten offers various guided tours for groups, find out more here.
Guest programme
You can view our programme here.
Internet access
WLAN is available free of charge throughout the hotel
Choose the Hotel Edelweiss network. The network is Edelweiss Publick and the password is: WLAN4Free!
We assume no liability for your data, devices and the contents of uploads and downloads
Books
a small library and monthly magazines can be found in the Lötschentaler Stube on the first floor
Books about the valley can be borrowed from reception
Daily newspapers are available in the restaurant, please put them back after reading
Other daily newspapers and reading material are available in the grocery shop by the church
Packed lunch
Order your packed lunch at reception by 7.30 pm the evening before. The order form for the packed lunch is available at reception.
Minibar
We provide a free bottle of mineral water in your room every day
if you would like a minibar, please inform us at reception
You will receive an order list with the products for the minibar at reception.
Emergencies
In the event of a medical emergency, please contact reception or the restaurant immediately
You are also welcome to use the telephones in the corridors
You can reach us by mobile phone on +41 27 939 13 63
In the event of an emergency on the premises, you can call us or the cantonal rescue centre (144)
Car parks
We rent the car parks from the municipality
You will receive a parking card from us that is valid for all car parks - please always place it on the dashboard
We assume no liability for buses
There are 2 e-charging stations available (Rp. 50 per kW.)
Smoking
Smoking is prohibited in the entire building
we ask you to smoke only on the restaurant terraces
Regional products
We are happy to order products such as home-made sausages, dried meat, rye bread, sausages and mountain cheese from the region, which you can take home with you on your departure. Just let us know at reception by 6.00 pm the day before.
Restaurant
The village restaurant is open daily from 7.30 am to 11.00 pm. (there is no official closing time for hotel guests)
we serve hot meals daily from 11 am to 9 pm
other times are also possible by prior arrangement
as a half-board guest you do not need to reserve a table
we have enough tables for our garni guests, but for organisational reasons we would appreciate a reservation
Back Pack
You will find a rucksack in the wardrobe in your room, which you are welcome to use during your stay
Safe
is located in the wardrobe
To use it, close the door, enter a four-digit number and confirm it with the "L" button
If you have any problems, please contact our reception
We accept no liability for valuables that are not stored in the safe
Sledges and bobsleighs
in winter you will find sledges and bobsleighs at the car park exit, which you are welcome to use
Snow shovels
if you need to clear your car in winter, you will find snow shovels and brooms by the car park exit
Security
Please note the escape plan on your room door
all doors in the hotel area are fire doors
if the escape route is blocked by smoke, stay in your room and make yourself noticed at the window or on the balcony
All balconies are easily accessible for the fire brigade
Ski and boot room
you will find our ski room next to the entrance by the car park
please leave all bulky luggage (e.g. winter sports equipment, pushchairs) and mountain boots there
Door signs
if you do not want to be disturbed, please hang the sign on your door knob
Important numbers and addresses
The most important numbers and addresses can be found here.
Wellbeeing space
Our wellbeeing space offers: sauna/saunarium | footbaths | relaxation room | outdoor area
Bathrobes and sauna towels are available at reception, additional towels can be found in the wellness area.
Opening hours: In summer daily from 15.30 to 21.00 on request.
More about the wellness area