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Welcome

Thank you for staying with us - here you can find out everything you need to know about us - we wish you a relaxing holiday!
Your hosts Charlotte & Lukas Kalbermatten-Ritler

WLAN: EdelweissPublic Password: WLAN4Free!
0or via your Swisscom account

In case of emergency: 144 or 079 679 77 17 or use the emergency telephone
emergency telephone in the corridor by rooms 106 / 206 or by the sauna

In case of fire: Use the emergency exits according to the plan on your room door.
If there is smoke in the corridors, close the doors and windows and stay in your room.
Draw attention to yourself at the windows.
All room doors are fire doors

Dinner (incl. half board)

    from 6 pm we serve the menu in the dining room
    please arrive by 8.30 pm at the latest
    other times are also possible by prior arrangement
    With our Dine Around offer you can enjoy a meal in one of our partner hotels.

Billing

    We will gladly charge all consumption to your room
    please sign for the bill every evening

Departure

    please vacate your room by 11 a.m. on the day of departure
    remember to hand in your room card at reception or in the restaurant

Activities

    You can find out what you can do in the Lötschental here.

Arrival

    if you arrive after 7 pm, please inform us by telephone
    Detailed information on arrival can be found here.

Equipment hire

    In your room: hiking rucksack
    At reception: hiking poles | snowshoes | thermos flasks | umbrellas
    At reception: E-bikes incl. helmet for an extra charge
    You can hire ski equipment and cross-country skiing equipment from our external partners.

Beds

    if you need additional blankets, a sheet or pillows, please contact reception

Entrances

    Your room card also opens the hotel entrances to the car park and village street
    if something goes wrong, please call us on +41 27 939 13 63

Reception

    we are there for you every day from 7.30 am to 11 pm, in emergencies 24 hours a day on +41 27 939 13 63
    We can provide you with the following items free of charge on request: Reading lamps, bathrobes, slippers, extra towels, extra blankets, a small first-aid kit, rain cover and
    sewing  cases. We also sell toiletries, batteries, postcards and much more at reception

Timetable

    Postbus timetable
    Lauchernalp mountain railway timetable
    With your guest card you can travel at a reduced price or free of charge. Further information.

Bicycles

    if you would like to lock up or hose down the bikes you have brought with you, please contact reception
    We hire out 2 e-bikes incl. helmet, if you are interested please contact reception. If you are a larger group, we can organise additional bikes for you.

Breakfast

    the buffet is served from 7.30 to 10 am
    other times are possible by prior arrangement

Guided tours

    Lukas Kalbermatten offers various guided tours for groups, find out more here.

Guest programme

    You can view our programme here.

Internet access

    WLAN is available free of charge throughout the hotel
    Choose the Hotel Edelweiss network. The network is Edelweiss Publick and the password is: WLAN4Free!
    We assume no liability for your data, devices and the contents of uploads and downloads

Books

    a small library and monthly magazines can be found in the Lötschentaler Stube on the first floor
    Books about the valley can be borrowed from reception
    Daily newspapers are available in the restaurant, please put them back after reading
    Other daily newspapers and reading material are available in the grocery shop by the church

Packed lunch

    Order your packed lunch at reception by 7.30 pm the evening before. The order form for the packed lunch is available at reception.

Minibar

    We provide a free bottle of mineral water in your room every day
    if you would like a minibar, please inform us at reception
    You will receive an order list with the products for the minibar at reception.

Emergencies

    In the event of a medical emergency, please contact reception or the restaurant immediately
    You are also welcome to use the telephones in the corridors
    You can reach us by mobile phone on +41 27 939 13 63
    In the event of an emergency on the premises, you can call us or the cantonal rescue centre (144)

Car parks

    We rent the car parks from the municipality
    You will receive a parking card from us that is valid for all car parks - please always place it on the dashboard
    We assume no liability for buses
    There are 2 e-charging stations available (Rp. 50 per kW.)

Smoking

    Smoking is prohibited in the entire building
    we ask you to smoke only on the restaurant terraces

Regional products

    We are happy to order products such as home-made sausages, dried meat, rye bread, sausages and mountain cheese from the region, which you can take home with you on your departure. Just let us know at reception by 6.00 pm the day before.

Restaurant

    The village restaurant is open daily from 7.30 am to 11.00 pm. (there is no official closing time for hotel guests)
    we serve hot meals daily from 11 am to 9 pm
    other times are also possible by prior arrangement
    as a half-board guest you do not need to reserve a table
    we have enough tables for our garni guests, but for organisational reasons we would appreciate a reservation

Back Pack

    You will find a rucksack in the wardrobe in your room, which you are welcome to use during your stay

Safe

    is located in the wardrobe
    To use it, close the door, enter a four-digit number and confirm it with the "L" button
    If you have any problems, please contact our reception
    We accept no liability for valuables that are not stored in the safe

Sledges and bobsleighs

    in winter you will find sledges and bobsleighs at the car park exit, which you are welcome to use

Snow shovels

    if you need to clear your car in winter, you will find snow shovels and brooms by the car park exit

Security

    Please note the escape plan on your room door
    all doors in the hotel area are fire doors
    if the escape route is blocked by smoke, stay in your room and make yourself noticed at the window or on the balcony
    All balconies are easily accessible for the fire brigade


Ski and boot room

    you will find our ski room next to the entrance by the car park
    please leave all bulky luggage (e.g. winter sports equipment, pushchairs) and mountain boots there

Door signs

    if you do not want to be disturbed, please hang the sign on your door knob

Important numbers and addresses

The most important numbers and addresses can be found here.

Wellbeeing space

    Our wellbeeing space offers: sauna/saunarium | footbaths | relaxation room | outdoor area
    Bathrobes and sauna towels are available at reception, additional towels can be found in the wellness area.
    Opening hours: In summer daily from 15.30 to 21.00 on request.
    More about the wellness area